Family owned and operated since 1936
Chattanooga Roto-Rooter is customer oriented, delivering quality same day service, with most calls answered within two hours.
If you have a problem, our Roto-Rooter plumbers can handle any of your plumbing or sewer and drain problems! Our staff of professional, licensed plumbers and drain technicians are available to service your every need. Service is provided 7 days a week, 24 hours a day, and emergency service is provided at no extra charge for holidays, nights or weekends!
Our goal is to make lifelong customers – customers who call only us for sewer, drain and plumbing services and who recommend us to their friends. Repeat business and word-of-mouth referrals are the cornerstones for keeping our Company viable. We must satisfy our customers. We want our customers to take joy in our products and services. Satisfied customers come back!
The Company is guided by a basic principle: We will treat our customers like we want to be treated. This principle is supported by 10 commandments or practices of good business – listed below – which every employee is expected to embrace and demonstrate:
The Customer is the most important person in our business.
The Customer is not dependent on us – we are dependent on him or her.
The Customer is not an interruption of our work – he or she is the purpose of it.
The Customers does us a favor by calling us – he or she has a choice in selecting whom they want to do business with.
The Customer is part of our business – not an outsider. The Customer is not a voice on the phone – he or she is a flesh-and-blood human being with feelings and emotions like our own.
The customer is not someone to argue or match wits with. The customer is a person who brings us his or her wants – it is our job to fill those wants.
A Customer is deserving of the most courteous and attentive treatment we can give.
A Customer is the life-blood of ours and every other business.
Roto-Rooter Plumbers pledges to its employees that as long as the affairs of this Company are in our hands, the following principles will govern our actions with employees. Roto-Rooter Plumbers employees and their welfare are very important to the success of our Company. Our long-range objective is the continuous development of a growing and prospering business through which both the employees and the Company will benefit. Every employee is considered a member of our Company team. Our success as a Company is built on the recognition of the skills and efforts made by each employee. It is our policy to work with all members of our team in a fair and friendly manner and to treat each team member with dignity and respect.
Roto-Rooter Plumbers has a long heritage of continually striving to satisfy our customer expectations and to improve our service quality. Our vision is to be recognized as Chattanoga’s preferred plumbing, sewer and drain service Company whose good name is held in high esteem by customers and employees because of our outstanding service to God and community! All employees have a shared responsibility in helping our Company attain this vision. Together, we are on a journey of continuous quality improvement in how we do all aspects of our business. By adopting continuous quality improvement as the way we will do business, Roto-Rooter Plumbers has signaled to its employees and customers that we intend to stay in business! We plan to grow our business and provide secure jobs for each of our employees. Year after year, however, our competition will continue to get stronger. Therefore, year after year Roto-Rooter Plumbers has got to get a little better – or one day we will not be number one.
The management of Roto-Rooter Plumbers will work continually for the benefit of our present and prospective customers as well as our employees to improve the competitive position of our Company. This will enable us to provide excellent jobs for our team members. General conditions such as safety, cleanliness, and employee accommodations will be evaluated periodically for possible improvement and will always compare favorably with good industry practice. We will be pleased to meet with any employee to discuss suggested improvements in working conditions.
We will devote our best effort to conducting a prosperous business within which will prevail an atmosphere of harmony with opportunity for all employees of Roto-Rooter Plumbers.